Police issue warning over Amazon impersonation scams

Avon and Somerset Police are urging the public to be on their guard following a rise in reports of fraudsters posing as Amazon to steal money and personal information.

Victims are receiving unexpected phone calls from criminals claiming an expensive item – such as a new mobile phone – is being purchased through their Amazon account.

The caller may say they need to verify the transaction or claim the account has been hacked before offering to "fix" the problem.

In reality, the fraudsters are attempting to gain access to the victim's device, online banking or Amazon account.

Amy Samotyj, Avon and Somerset Police's Fraud Protect Officer, said: "We're seeing a noticeable increase in reports of criminals impersonating Amazon, and these scams are becoming increasingly convincing.

"Fraudsters are skilled at creating a sense of urgency and panic, often claiming your account has been compromised or that someone is making expensive purchases in your name. In that moment, it's easy to act without stopping to think.”

Amy describes the financial and emotional impact of these scams as “significant.”

She said: “Victims can lose large sums of money, have their personal information compromised, and often feel embarrassed or distressed afterwards. 

"We want people to recognise the warning signs before it's too late. If something doesn't feel right, pause, verify the information slowly, and speak to someone you trust. By sharing this warning with friends and family, we can help prevent more people from becoming victims."

The scam often involves criminals persuading victims to download remote access software onto their phone or computer. This gives fraudsters control of the device, allowing them to view online banking, move money into accounts they control, or place orders using the victim's Amazon account.

In other cases, victims are asked to read out a one-time passcode (OTP) sent to their phone. Sharing this code can allow criminals to gain unauthorised access to their Amazon account or other online services.

How to protect yourself

• Never download remote access software following an unexpected phone call.

• Check your Amazon purchase history directly through your Amazon account.

• Contact Amazon only through its official website or mobile app.

• Never share a one-time passcode (OTP) with anyone.

• Be wary of anyone creating a sense of urgency or pressure to act immediately.

• If in doubt, end the call, take time to think, and speak to someone you trust.

Anyone who believes they have transferred money to a scammer or that their bank account has been compromised should contact their bank immediately by calling 159.

Suspected fraud can be reported online via Report Fraud or by calling 0300 123 2040.

Fraudsters frequently impersonate well-known organisations because people are more likely to trust a familiar name. Amazon will never ask customers to download software to resolve an issue with their account or request that they disclose a one-time passcode over the phone.

Avon and Somerset Police are encouraging everyone to share this warning with friends, family and neighbours to help prevent more people from falling victim to this scam.